Information for Patients
Patient rights
Article 1
Our hospital treats the rights of all inpatients equally and will not provide you with different medical treatment based on your race, age, insurance status, etc.
Article 2
Our medical staff all wear identification cards and have relevant professional licenses in accordance with medical regulations to provide you with medical services.
Article 3
Adhering to the concept of "the patient is the subject of medical care", during your hospitalization, our doctors should explain your condition, main tests, examination-related information, treatment strategies and prognosis to you or your family during diagnosis and treatment. service attitude and quality of medical care provided.
Article 4
If you have any questions about the medical services provided by our medical staff, you can ask the doctor or other medical staff for clarification.
Article 5
If you need to undergo surgical treatment, according to the regulations of our hospital, you or your spouse, relative or related person will be asked to sign a consent form for surgery and anesthesia. Before signing the document, the doctor will first explain the reason for the operation, the success rate of the operation, or the possible complications and risks. Only with the consent of you or your spouse, relatives or related persons will he perform surgery and anesthesia for you. However, if the situation is urgent, in order to save the patient's life, according to the provisions of the medical law, the patient must be operated on first.
Article 6
Our hospital will fulfill its confidentiality obligations in accordance with the law with regard to your medical condition, health status and other personal privacy information that it learns during your medical treatment.
Article 7
At the request of your relatives and accompanying family members, our hospital may explain your condition to them in a timely manner. If you do not want specific family members to know your condition, please inform the nursing station or your attending physician in writing in advance for the benefit of the hospital. Hospital processing.
Article 8
In order to maintain your medical autonomy, you can ask for the "Preliminary Medical Appointment Agent Power of Attorney" from the nursing station to designate a medical agent in advance. When you are unable to express your wishes, the purpose of filling out this power of attorney can be by the agent. Participate in relevant medical decisions on your behalf.
Article 9
During your hospitalization, if there is any service that makes you dissatisfied or you have any suggestions for our hospital, you are very welcome to tell us through the following methods:
Suggestion box: There is a suggestion box in the lobby on the first floor. You can fill in your comments at the service desk.
Online suggestion box: The Xiaogang Hospital website is http://www.kmhk.org.tw/. There are suggestion boxes for the president, vice president and message board. You can leave messages directly on the Internet.
Article 10
Our hospital is a teaching hospital. In order to promote medical education and cultivate excellent medical personnel, we kindly ask for your cooperation in related teaching activities. However, you have the right to refuse any examinations, tests and other related activities that are not related to treatment.
Medical risks
Medical Aesthetics Center
Introduction to medical treatment environment
sky garden
Our hospital has established digital environment facilities, and the entire hospital has free wireless Internet access. It also has an independent sky garden where international friends can relax during their free time during hospitalization or outpatient treatment.
Xinglin Art Gallery cultivates the community
Literary and artistic atmosphere, relaxing and stress-relieving.
Physical fitness center
There is a physical fitness center outside the hospital, with a comfortable and relaxing atmosphere, and professional sports medicine department staff to assist patients in healthy leisure activities.
Regional travel information
Zuoying Lotus Lake Half-day Tour
Meeting point → Introduction to municipal construction landmarks and landscapes along the road → Zuoying Old Town (50 minutes) → Lotus Pond (Chunqiu Pavilion, Dragon and Tiger Pagoda, Confucius Temple (1.5 hours) → Experience the special Zuoying snacks (1 hour) → Return
Urban mountain and sea essence tour
Meeting point → Introduction to the municipal landscape along the road → Cross-harbour tunnel → Cijin (Qihou Lighthouse, Qihou Fort, Starry Sky Tunnel) (2 hours) → Gaojie Formosa Station (20 minutes) → Pier 2 Art Zone/Fisherman’s Wharf ( 1 hour) → Mother-in-law Bing (20 minutes) → Dagou British Consulate Official Residence, Xizi Bay (50 minutes) → Love River (50 minutes) → Kaixuan Night Market (50 minutes) → Return
One-day tour to Foguang Mountain and Chenching Lake
Meeting point → Introduction to municipal construction landmarks and landscapes along the road → Expressway No. 10 → Fo Guang Shan Buddha Memorial Hall (2.5 hours) → Fo Guang Shan Dishuifang (1 hour) → Chenching Lake (2.5 hours) → Return
Image source: Taiwan Ministry of Transport Tourism Bureau website
Relevant accommodation information
The following are five-star international hotels in Kaohsiung area, all with considerate service and comfortable environment and facilities. For more information, please click on the hotel name to enter each hotel's official website.
• Room prices will vary based on the occupancy rate on that day.
• Room types and room rates will be based on the hotel's actual occupancy conditions. If the actual conditions are inconsistent with the above list, no further notification will be made.
• For related discounts and special services, please contact the hotel separately to obtain the latest and most complete information.
Specially appointed hotel signed with Siaogang Hospital
Please note that the preferential room rate will change according to the occupancy rate of the day. Please call us to inquire before making a reservation. Thank you.
Other quality hotel recommendations
Related notices
Ward facilities and environmental maintenance
1. Nursing staff call bell
There are "call bells" at the bedside of each hospital bed and in the bathroom. By pressing the red button, you can talk to the nursing station staff.
2. Hospital bed use
- Electric bed: You can use the remote control to adjust the head and foot of the bed to avoid pinching.
- Bed rails: For patients and children who are at risk of falling, please ask their families to pull up the bed rails at any time.
3. Two-purpose bed for sitting and sleeping
- Use time: 8pm to 7am the next day, 12pm to 2pm.
- Please fold and put it away during the rest of the time to avoid affecting medical and cleaning work.
4. Environmental maintenance
- Smoking is prohibited in the hospital, and cooking or using personal electrical appliances such as electric pots, induction cookers, and mobile phone chargers is prohibited in the wards to avoid power outages or fire alarms.
- Please cooperate in maintaining the peace of the ward, lower the volume of conversations and videos, and strictly prohibit children from playing or running in the ward and in the corridors to avoid affecting the rest of other patients.
- Our hospital is completely non-smoking, and strictly prohibits gambling, drinking, bringing pets, dangerous goods and legal contraband into the hospital to prevent infectious diseases and disturbing the peace. The police will be notified when necessary.
5. Supplies and Equipment
- There are coin-operated washing machines, dryers, and dehydrators in the laundry room. Please bring your own change for use. Please do not dry clothes in the ward or in the stairwell by the safety door.
- There are water dispensers and food insulation hot boxes in the tea room. Please be careful when using them to avoid burns.
- Our hospital provides bed sheets, quilts and pillows for patients to use. In principle, bed covers and quilts are changed once a week. Families and caregivers should bring their own quilts and pillows. If necessary, they can rent them from the nursing station, but washing fees will be charged.
- If you need to borrow strollers, IV stands, TV remote controls, ice pillows and related assistive devices (such as wheelchairs, walkers, etc.), please contact the nursing station.
Other information
1. Instructions for hiring special nurses/care attendants
When changing or terminating, please contact the nursing staff at the nursing station to contact you on your behalf.
2. Instructions for companionship and visiting patients in the ward
- Our hospital is open for regular visiting hours: general wards, please leave the ward before 10 p.m. so as not to disturb the patient's rest. Children under 12 years old are advised not to visit the hospital to prevent infection.
- According to regulations, patients are not allowed to ask for leave or stay out during hospitalization. If there is a special event that requires temporary leave from the hospital, the doctor must obtain consent and fill in the "Patient Temporary Leaving the Hospital Form".
- If the main caregiver needs to go out temporarily and leaves the patient alone in the ward, please notify the nurse.
3. Prevent theft
The hospital ward is a public place. Please keep your valuables, cash and mobile phones safe and take them with you when you leave the ward to avoid theft.
4. Evacuation and shelter in emergencies
Our hospital has an emergency evacuation direction map marked on the escape door of each nursing station. If necessary, please follow the guidance of medical staff for evacuation.
Service facilities
| Location | Facility | Service time | Remark |
|---|---|---|---|
| 2F | lactation room |
Monday to Friday 8:30-21:00 Saturday 8:30-12:00 |
Provide mothers with breast milk feeding, breast expression and diaper changing. |
| Xinglin Gallery | 24 hours | Regular works exhibition. | |
| Optical Department |
Monday to Wednesday, Friday 8:30-21:00 Thursday 8:30-17:00 Saturday 8:30-12:00 |
Commodity supply service. | |
| 1F | Patient Service Center |
Monday to Friday 7:30-21:30 Saturday 7:30-12:30 |
1. Preliminary work for outpatient surgery 2. Referral matters 3. Photocopying and selling telephone IC cards |
| Service desk | 8:00-17:30 |
1. Assist in filling out the registration form 2. Various inquiries and route guidance 3. Wheelchair rental |
|
| Physical examination center |
Monday to Friday 7:45-17:30 (Consultation service until 17:00) |
health examination | |
| Social service room |
Monday to Friday 8:00-17:30 Saturday 8:00-12:00 |
1. Assistive device rental service 2. Social welfare consultation 3. Psychological and emotional adjustment consultation |
|
| convenience store |
Monday to Saturday 6:00-23:00 holiday 8:00-18:00 |
Commodity supply service | |
| coffee shop | 8:00-18:00 | Serving hot drinks and snacks | |
| ATM | 24 hours | Withdraw money | |
| B1F | Medical supplies store |
Monday to Friday 7:00-21:30 Saturday and Sunday 8:00-17:30 |
Commodity supply service |
Transportation routes
1. Public transportation
| Transportation | route | describe |
|---|---|---|
| Bus | No.62 | Siaogang Station 1 Dapingding |
| Bus | No.12 | Siaogang Station 1 railway station Get off at the intersection of Hongping Road and Shanming Road and walk for about 5 minutes. |
| Bus | Red 1 | Kaohsiung University of Hospitality and Tourism 1 MRT Siaogang Station |
| Bus | No.69 | Siaogang Station 1 railway station Get off at Shanming Road (Siaogang Hospital) |
| Bus | Red 2 | MRT Siaogang Station 1 Fengbitou |
| Bus | Red 3 | MRT Siaogang Station 1 Linyuan District Office |
| Bus | Red 8 | Siaogang Station 1 Daliao District Office |
| high speed rail | Transfer to the Kaohsiung MRT from Zuoying Station, head toward Siaogang, get off at R3 Siaogang Station, and take the Red 1 MRT shuttle bus from Exit 1 to our hospital. | |
| Taiwan Railway | From Kaohsiung Railway Station, take the Kaohsiung MRT in the direction of Siaogang, get off at R3 Siaogang Station, and take the Red 1 MRT shuttle bus from Exit 1 to our hospital. | |
| kaohsiung international airport | From Kaohsiung International Airport, take the Kaohsiung MRT in the direction of Siaogang, get off at R3 Siaogang Station, and take the Red 1 MRT shuttle bus from Exit 1 to our hospital. |
2. Traffic vehicles
3. Parking lot location map
Consultation hotline
daytime:
Help desk: (07) 8036783 extension 3180-3181
Drug consultation hotline: (07) 8036783 extension 3325
Nutrition consultation hotline: (07) 8036783 extension 3217
Breastfeeding consultation hotline: (07) 8036783 extension 3254
For inquiries about nursing, please contact each nursing station.
Evenings and holidays:
Please contact the emergency examination department directly: (07) 8036783 extension 3119
About your diet
The nutrition room of our hospital provides you with diet, including:
| Types of meals | Features |
|---|---|
| Regular/accompanying meal | Provide nutritious, balanced and healthy meals to those who do not require dietary restrictions. |
| Special meals with disease restrictions | Adjusting the diet according to the patient's individual disease needs can effectively help control the disease, and the appropriate diet texture can be selected according to the individual's chewing ability. |
| therapeutic liquid meal | It is suitable for patients who have difficulty swallowing or cannot eat by mouth. It provides nutritionally balanced and easy-to-digest and absorb liquid diet through nasogastric tube. |
1. The doctor will decide the type of diet based on your condition, and the diet will be designed and prepared by a nutritionist. The professional kitchen will prepare it carefully for you, so you can eat it with peace of mind.
2. Meal opening and closing times:
Breakfast - before 17:30 pm the day before.
Lunch – before 10:30 that morning.
Dinner – before 16:30 on the same day.
3. Meal serving time:
Breakfast – 06:30~07:00.
Lunch – 11:00~11:30.
Dinner – 17:00~17:30.
4. Regular meals and companion meals can be ordered on your behalf with the assistance of nursing staff. Please contact the staff at the nursing station for prices.
5. The doctor will determine the type of treatment meal based on the patient's condition. The price will vary based on the amount of protein recommended by the doctor. Please contact the nursing station staff for the price.
6. This room also provides patients after discharge from the hospital. To order meal boxes for the nutrition room, you can go to the nutrition room on the first floor of the basement to order meals (extension 3015).
7. We remind you that in order to ensure meal hygiene, please eat it as a meal and not eat it after another meal.
Opinions and reactions
During the medical treatment, if there is any service that makes you dissatisfied or you have any suggestions for our hospital, you are very welcome to tell us in the following ways:
1. Suggestion box: It is located at the ward nursing station, the lobby on the first floor, and the service desk on the first floor. Please fill out the comment form and put it in the mailbox. Our hospital will have dedicated personnel to assist.
2. Patient Opinion Website: There is a comment box on the message board in the "Consultation Services" tab of the hospital's website, and you can leave messages directly on the Internet.
"We will reply to your valuable comments as soon as possible. We hope you can continue to encourage and support."